1. Was ist ein Gäste-Pager?

Ein kleines Funkgerät, das der Gast nach der Bestellung mitnimmt. Ist sein Essen fertig, vibriert, leuchtet oder piept der Pager. Danach gibt der Gast ihn an der Ausgabe zurück.

2. Mit welchen Kassensystemen funktionieren Pager?

Wir setzen Pager mit HIOPOS und leafsystems ein. Wie der Pager in deinen Ablauf eingebunden wird, besprechen wir passend zu deinem System.

3. Wie wird der Pager aufgerufen?

Das hängt von Kassensystem und Pager ab. Wir richten den Aufruf so ein, dass dein Team ihn ohne Umwege auslöst, sobald die Bestellung fertig ist.

4. Funktioniert das auch mit dem Self-Order-Kiosk?

Ja. Der Gast bestellt und bezahlt am Kiosk und nimmt einen Pager mit. Statt eines Pagers geht auch eine Abholnummer, die auf dem Abholmonitor erscheint.

5. Wie viele Pager brauche ich?

So viele, wie in deiner stärksten Stunde gleichzeitig Bestellungen in Zubereitung sind, plus eine kleine Reserve. Wir rechnen das mit dir anhand deiner Zahlen aus.

6. Was passiert, wenn ein Gast den Pager mitnimmt?

Das kommt selten vor, weil die meisten Gäste den Pager beim Abholen zurückgeben. Ein Hinweis an der Ausgabe hilft. Einzelne Pager kannst du nachkaufen.

7. Brauche ich zusätzlich einen Abholmonitor?

Nicht unbedingt. Viele Betriebe nutzen entweder Pager oder Abholmonitor. Sitzen Gäste auch draußen, ist die Kombination aus beidem praktisch.

Around the POS · Pagers

Pagers for self-service and pick-up

The guest orders, takes a pager and sits down. When the food is ready, the pager vibrates and lights up – no calling out names, no crowd at the counter. We set it up with HIOPOS and leafsystems to suit your POS system.

In short: With a guest pager, your guests don’t have to wait at the counter: the pager flashes and vibrates as soon as the food is ready. We use pagers with HIOPOS and leafsystems. The cost depends mainly on how many pagers you need – a set consists of a charging station and pagers.

No queuingGuests wait at their table

Flashes & vibratesAs soon as the food is ready

With self-order kioskOrder, pay, take a pager

HIOPOS & leafsystemsIntegrated into your POS

Why a pager?

No more crowding at the counter.

Waiting without queuing

In self-service, the bottleneck is rarely at the till but before and after it: guests stand at the counter, ask whether their food is ready yet, and your team calls numbers or names across the room. Especially when it’s loud or guests are sitting outside, a lot gets lost.

With a pager, the guest takes their order to their seat, so to speak. As soon as the kitchen is done, the pager goes off. The guest collects their food, returns the pager, and the pager goes back into the charging station.

Your benefits at a glance

A calm counter instead of a crowd at the bar
No calling names – works in noisy rooms, on the terrace and in the beer garden
Guests use the waiting time for drinks or dessert
Fewer “Is my food ready yet?” questions
Works with ordering at the till and with the self-order kiosk

How the pager works

From ordering to returning the pager in four steps – your team no longer has to call anyone.

1. Order and take a pager

The guest orders at the till or the self-order kiosk and receives a pager. At the kiosk the guest enters their pager number themselves, at the till your team records it – so the kitchen and counter know which order belongs to whom.

2. Take a seat

The guest sits down in the dining room, on the terrace or in the beer garden. The order goes to the kitchen printer or kitchen display as usual.

3. The pager goes off

When the food is ready, your team calls the pager number, for example using the keypad on the charging station. The pager flashes and vibrates until the guest is at the counter.

4. Collect and return

The guest collects their food at the counter and returns the pager. In the charging station it is ready again for the next guest.

Pagers in action

An example from Freiburg.

Pagers in action: Yepa Yepa in Freiburg

At the Yepa Yepa taqueria, guests order at the self-order terminal, enter their pager number there and wait at their seat until the pager goes off. In the video, owner Robin explains how it works. To the case study →

Pagers with your POS system

We use pagers with these POS systems. We work out together which pagers and how many you need.

Pagers with HIOPOS

With HIOPOS you work at the till, the self-order kiosk and with the HIOSCREEN kitchen display. We integrate the pager into this process so that ordering, kitchen and counter fit together.

Ordering at the till or kiosk
Orders on kitchen display or printer
Pagers for pick-up
Alternatively or additionally: pick-up number on the receipt

Pagers with leafsystems

With leafsystems orders run via the till, self-order terminal or QR code and land on the kitchen display. The pager makes sure the guest knows when to collect – in the canteen or at the outdoor pool too.

Ordering at the till, self-order terminal or via QR code
Kitchen display for preparation
Pagers for pick-up
Alternatively: customer display with finished orders

Where pagers pay off

Typical businesses

Burger, bowl and pizza shops with pick-up at the counter
Canteens with serving after preparation
Outdoor pools and day-trip restaurants with terrace and sunbathing lawn
Food courts, beer gardens and snack bars with seating

Pager or pick-up display?

Pager: when guests sit far away or outside and can’t see the screen
Pick-up display: when everyone can see the counter
Both together: display for the overview, pagers for the terrace and garden
Pick-up number on the receipt: the simplest solution for small shops

Our pagers and the set-up

We use radio pagers with a charging station: each pager shows its number clearly, flashes and vibrates when called and charges stacked on the base station. You call any number with a few taps on the station’s keypad.

We work out with you how many pagers you need, where the charging station goes and how calling fits into your process – whether at the till, at the Self-order kiosk or in the kitchen. Then we set everything up and test the process with your team.

You have a contact person if a pager goes missing, needs to be reordered or your process changes.

Frequently asked questions about pagers

1. What is a guest pager?

A small radio device the guest takes after ordering. When their food is ready, the pager vibrates, lights up or beeps. The guest then returns it at the counter.

2. Which POS systems do pagers work with?

We use pagers with HIOPOS and leafsystems. We discuss how the pager fits into your process to suit your system.

3. How is the pager called?

That depends on the POS system and the pager. We set up calling so that your team can trigger it directly as soon as the order is ready.

4. Does it work with the self-order kiosk too?

Yes. The guest orders and pays at the kiosk and takes a pager. Instead of a pager, a pick-up number shown on the pick-up display also works.

5. How many pagers do I need?

As many as there are orders being prepared at the same time in your busiest hour, plus a small reserve. We work it out with you based on your figures.

6. What happens if a guest takes the pager with them?

That rarely happens, because most guests return the pager when collecting. A sign at the counter helps. You can reorder individual pagers.

7. Do I also need a pick-up display?

Not necessarily. Many businesses use either pagers or a pick-up display. If guests also sit outside, combining both is practical.