Kassensysteme mit persönlicher Betreuung in Südbaden, am Bodensee, in der Nordwestschweiz und in Zürich
Kassensysteme mit persönlicher Betreuung in Südbaden, am Bodensee, in der Nordwestschweiz und in Zürich
References
From taco stand to Michelin-starred restaurant: behind every POS there is a business with its own story. 21 businesses from southern Baden and Switzerland tell us what was not working before, which solution we implemented together – and what has changed in their day-to-day work.
In short: Here, businesses from Southern Baden and Switzerland tell you what was not working before and what we implemented together – with POS system, card payment and add-on solutions.
21 businesses – choose a story
Die Reichsstadt
Hotel & restaurants · Gengenbach
Several kitchen areas and hotel connection
Acento Argentino
Empanadas · Basel, Zürich, St. Gallen
6 locations managed centrally
SEN Restaurant
Asian · 5 locations on the Hochrhein
5 locations with multi-branch management
Waldrestaurant St. Valentin
Restaurant · Freiburg▶ Video
Up to 500 guests a day
Rührberger Hof
Hotel & restaurant · Grenzach-Wyhlen▶ Video
Hotel, restaurant and online vouchers
Fünfschilling
Farm, restaurant & winery · Fischingen▶ Video
15 tablets across over 300 seats
Restaurant Vierzehn
Restaurant, café & bar · Lörrach▶ Video
POS, reservations and time tracking
Bommels
Neapolitan pizzeria · Binzen
With leafsystems since 2018
Eckert
Michelin-starred restaurant · Grenzach-Wyhlen
Kitchen display in a Michelin-starred restaurant
Schlotzeria
Café · ice cream · hotel · Grenzach-Wyhlen
POS and card payments with Sparkasse
soho
Bar & club · Basel
Completely cashless
Acqua
Osteria, bar & lounge · Basel
Lightspeed K-Series with Tap2Pay
bucca fina
Golf club restaurant · Lenzerheide
Lightspeed with deposit accounts for golfers
Chalet Sepp
Hotel, restaurant & bistro · Belalp
Self-checkout in the bistro at 2,050 m
Café am See
Café with lake terrace · Titisee
Tap2Pay on the lake terrace
Chez Léon
Brasserie · Konstanz
Mobile ordering in the brasserie
Yepa Yepa
Taqueria · Freiburg▶ Video
Self-order terminal instead of a queue
Curry & Fritz
Snack bar · Freiburg
Self-order and digital signage
DEGUSTO
Restobar & delicatessen · Freiburg
Mobile checkout in restobar and delicatessen
Adelhaus
Organic restaurant & café · Freiburg
Organic buffet: the POS prices by weight
Mediterrane Leidenschaft
Trattoria · Staufen▶ Video
Tap2Pay and Ordio in trattoria and pastaria
IndustryHotel & restaurants
LocationGengenbach (Ortenau)
Restaurant, brasserie and bar – one kitchen that keeps everything apart
Between the historic town walls of Gengenbach's old town lies Die Reichsstadt, a family-run boutique hotel in the Ortenau. The hosts are Carmen, Gerhard and Lennart Hummel. In addition to rooms, suites and a spa, the hotel has several dining areas: the Reichsstadt restaurant with restaurant garden, the Schwarzwald brasserie Cocotte, the bar lounge, a wine cellar and the sun terrace.
The challenge
So many areas mean that orders from the restaurant, brasserie, bar and terrace all come together in the same kitchen. Each order must be assigned to the right area there and arrive at the right station – otherwise the overview is lost exactly when all areas are full at the same time. On top of that there are the hotel guests, whose food and drink should end up on their room bill.
The solution
Kassenprofis set up the dining areas so that every order arrives in the kitchen with its area: Kitchen displays show cleanly separated what is being prepared for which restaurant. The service team orders and takes payments via smartphone directly at the table – payment is made with Tap2Pay, and via the hotel connection hotel guests' food and drink is charged to their room.
The result
With every order, the kitchen immediately sees which area it belongs to – even when the restaurant, brasserie and bar are running at the same time. Orders go directly from the table to the right kitchen station, service takes payment at the table, and hotel guests' bills go straight to the room. More on this: POS system for hotels in Offenburg & the Ortenau.
IndustryEmpanadas, snack bar & take-away
LocationBasel, Zürich, St. Gallen (6 locations)
Empanadas from their own production – from the Basel Markthalle to Zürich and St. Gallen
Since 2014, Acento Argentino has been bringing Argentinian empanadas to Basel. Founder Juan Ladmann started with a stall in the Markthalle; today the empanadas are available at six locations: in Basel in the Markthalle, at Basel SBB station and in the Kaserne, plus at Messe Zürich, St. Gallen station and with the Acento bus at festivals and events. Cooking, shaping and baking take place in their own production facility in the Aktienmühle, with ingredients sourced from the region wherever possible.
The challenge
With every new location the effort grows: flavours, items and prices must be the same and up to date everywhere, and the sales of all outlets should be comparable at a glance – without anyone having to drive from location to location.
The solution
Kassenprofis equipped all locations with Lightspeed . The tills are linked to a shared, central management: new flavours or price changes are created once and are immediately available at all locations.
The result
Acento Argentino manages all six locations in three cities from one place. Range and prices are the same everywhere, and each location's figures are available at any time – a foundation that will also support further growth. More on this: POS system for snack bars & take-away in Basel and POS systems for Zürich.
IndustryAsian restaurant
LocationsLörrach, Haltingen, Bad Säckingen, Waldshut-Tiengen, Jestetten
Asian cuisine at five locations – one management for all
SEN – Taste of Asia stands for authentic cuisine from different regions of Asia, including Vietnamese dishes, plus cocktails, teas and a lunch menu. SEN has five locations: in Lörrach, Haltingen, Bad Säckingen, Waldshut-Tiengen and Jestetten. In Lörrach alone, the modern restaurant seats around 50 guests, and catering is available from ten people.
The challenge
When SEN came to Kassenprofis, there was an urgent problem with the POS – and no one at the previous provider to take care of it. Even though it wasn’t our software, we were able to help and solve the problem. That turned into a partnership: today we look after all five SEN locations in the region.
Five restaurants mean five times the menu, prices and accounting. Changes shouldn't have to be maintained individually at each location. And because service staff order on mobile devices, the devices must be reliably connected in every dining room.
The solution
Kassenprofis equipped all SEN locations with leafsystems . Via central multi-branch management, items, prices and reports for all restaurants are maintained in one place. Service staff order on mobile devices directly at the table, and the Wi-Fi was set up so that the devices run stably everywhere.
The result
New dishes or price changes are active in all five restaurants in one step, and each location's figures are available at any time. In the dining room the mobile devices run reliably, and orders go straight to the kitchen. More on this: POS system for restaurants in Waldshut-Tiengen.
Up to 500 guests a day – in the middle of the forest
High above Günterstal, below the Schauinsland mountain, lies the Waldrestaurant St. Valentin – a destination with history that has been serving guests since 1923. The kitchen combines traditional recipes with modern ideas, from game dishes to fondue evenings and “Burn a Brettle”, where guests grill their steak right at the table. Landlord Thomas Fehrle has been running the restaurant for over 23 years.
The challenge
On peak days up to 500 guests come – that requires a POS system that runs reliably under load and a partner who reacts immediately. Over the years, Thomas Fehrle had already worked with many POS systems . What he was missing was a structured workflow and a contact who could really be reached.
The solution
With Lightspeed and Kassenprofis, he found his match: in addition to the main till, the service team orders and takes payment with four smartphones directly at the table. In the kitchen, all orders run via a kitchen display.
The result
The service team is spared the trips to the till, the kitchen always has an overview, and even on busy days the workflow runs smoothly. If there is ever a question, St. Valentin has a regional contact in Kassenprofis who helps immediately.
“My name is Thomas Fehrle, and I have been the landlord of St. Valentin in Freiburg for over 23 years. With up to 500 guests a day, we need a POS system that really works. After many experiences with other systems, I found the ideal solution at Kassenprofis: Lightspeed with a main till and four mobile terminals. What matters most to me is the fast, personal support – at Kassenprofis I always have a competent contact who helps immediately.”
IndustryHotel & restaurant
LocationGrenzach-Wyhlen
Family business since 1902 – digital in the fourth generation
The Rührberger Hof lies idyllically on the edge of the forest in Grenzach-Wyhlen, very close to Basel. The house has been in family hands since 1902; today the brothers Felix and Christoph Düster run the business in the fourth generation, supported by their parents. The estate includes a restaurant with regional, hand-crafted cuisine, 19 hotel rooms, two holiday apartments as well as catering and events.
The challenge
Combining tradition and modernity – at the Rührberger Hof this also applies to technology. As part of going digital, service, kitchen and voucher sales were to be brought up to date without losing the family character of the house.
The solution
Kassenprofis equipped the service team with mobile handhelds for ordering and payment. In the kitchen, five digital kitchen displays manage the workflow. Vouchers can be sold online and redeemed directly at the POS.
The result
Orders go straight to the kitchen, the service team stays with the guest, and vouchers run through the POS without any break in the process. Felix Düster sums it up: the decision for Kassenprofis was the best thing they did as part of going digital.
“We have been customers of Kassenprofis for about 12 months now. In the course of going digital, this decision was the best thing we did last year. Everything is super fast and uncomplicated, and when questions arise, they are answered straight away. We are very happy with Kassenprofis and can only recommend them.”
Restaurant, winery and farm shop – and long distances outdoors
The Fünfschilling Hof in Fischingen is a popular meeting place in the Dreiländereck: its sunny restaurant is joined by its own winery, making wine from Fischingen and the surrounding area since 2007, a farm shop with homemade juices, farmhouse bread and pasta, and its own patisserie. A young team provides relaxed service from morning to evening, and there is a large playground for families.
The challenge
Including its outdoor area, Fünfschilling serves over 300 seats on around 1,000 m². That means long distances for the service team. To make sure orders still arrive quickly, you need a POS system that moves with the team and a network that reaches the farthest corner of the terrace.
The solution
Kassenprofis equipped Fünfschilling with Lightspeed – 15 tablets are in use. The key to success is the network: we extended it across the entire area so every tablet stays reliably connected everywhere. POS and Wi-Fi come from a single source.
The result
The service team no longer has to walk back inside for every order, and the connection stays stable even when the outdoor area is full. What Stefan Fünfschilling values most is that everything comes from a single source. Learn more: POS system for restaurants in the Lörrach district.
“We run a very large restaurant and, including our outdoor area, serve over 300 seats on 1,000 m². With the long walking distances this involves, we need an intelligent POS system and a first-class network. With Kassenprofis we get all of this from one source.”
Its own coffee roastery, three kitchen shifts – one system for the whole day
In the heart of Lörrach, at Teichstraße 14, you will find Restaurant Vierzehn – restaurant, café and bar with its own coffee roastery. The coffee is roasted in-house in small batches. Mornings bring breakfast and bagels, lunchtime Roman pinsa and bowls, and evenings mezze to share and cocktails at the bar. Many guests come from across the Dreiländereck, including Basel and Alsace.
The challenge
Breakfast, lunch, dinner and bar – every part of the day runs differently. On top of that come reservations, coffee beans to take away and a team whose shifts are spread across the whole day. So Patric Götz wasn’t just looking for a POS, but for a partner who keeps the whole picture in view.
The solution
What convinced him was the “everything from a single source” approach: one direct contact for POS, reservations and time tracking – and a partner who thinks ahead digitally. Together we chose leafsystems . The service team works with mobile handhelds, orders go straight to the kitchen display, complemented by online ordering and leaf’s digital currency. Guests book their tables via resmio, while working hours and rotas run through Ordio.
The result
From the first coffee to the last cocktail, everything runs through one POS system, and reservations and working hours are organised digitally. The service team has more time for guests, and there is a direct contact for any questions. Learn more: POS system for cafés in Lörrach.
“Together with Kassenprofis, I found the perfect POS system for our business. From digital currency and online ordering to mobile handhelds, we can cover everything we need for daily operations.”
45 seats, booked well in advance – and every pizza out of the wood-fired oven in seconds
In a converted former pigsty with old wooden beams in Binzen, in the heart of the Dreiländereck, Christian Brombacher – known as “Bommel” – bakes Neapolitan pizza. A trained baker, he lets his dough rest for up to 70 hours; the thin bases come out of a two-and-a-half-tonne wood-fired oven, and the flour, mozzarella and tomato sauce come from Naples. Bommels has received awards from Falstaff and Gault&Millau. In summer, guests sit in the natural garden.
The challenge
Bommel started out with Kassenprofis in 2018 – from scratch, with no existing system. Bommels is open four evenings a week with 45 seats, and tables are often booked well in advance. Taking reservations by phone costs the service team time it doesn’t have in the evening. And in the kitchen every minute counts: a Neapolitan pizza is ready in the wood-fired oven within moments, so orders have to reach the oven directly, without paper slips.
The solution
Kassenprofis equipped Bommels with leafsystems . Orders go straight to the Kitchen display by the oven. Guests book their table around the clock online via resmio, and Vouchers are available online as gifts. Guests pay in cash or by Card.
The result
Reservations keep coming in even when Bommels is closed, and the phone rings far less often during service. The kitchen sees every order on screen straight away, and vouchers sell online by themselves. POS, reservations, kitchen display and vouchers come from a single source – with the same contact since 2018. Learn more: POS system for restaurants in the Lörrach district.
IndustryFine dining
LocationGrenzach-Wyhlen
Seven courses, one clear workflow
The Eckert in Grenzach-Wyhlen belongs to the WIO Group around Rainer, Larissa and Nicolai Wiedmer, who have shaped hospitality and hotels in the Dreiländereck for many years. In the kitchen is a young Michelin-starred chef with a team of around 30 – with high standards for every detail.
The challenge
In fine dining, each of the seven courses has to be spot on, and service and kitchen must understand each other blindly. At the same time, the bookkeeping should be mapped cleanly without extra effort.
The solution
The switch to Kassenprofis brought a cash book with DATEV export that maps the bookkeeping cleanly. In the kitchen, a kitchen display structures the 7-course menu: the service team sends orders directly from the table to the kitchen, and printed tickets are a thing of the past.
The result
Service and kitchen communicate without shouting, every course has a clear workflow, and the kitchen can see at any time how long a table has been waiting. The figures go straight to accounting. More in the article Eckert Grenzach goes digital.
Don’t lick, savour – and pay quickly at the counter
Schlotzeria on Basler Straße in Grenzach-Wyhlen, right on the border with Basel, is an ice cream manufactory, café and small hotel in one. It belongs to the family of Michelin-starred chef Nicolai Wiedmer – as does Eckert. The ice cream is made in small batches to his recipes: 24 flavours plus seasonal ones, with Black Forest milk, Sicilian pistachios and Piedmont hazelnuts. Schlotzeria was designed by Sebastian Herkner, with diamond-shaped tiles in the colour of an ice cream cone. Above the manufactory are eight hotel rooms.
The challenge
On warm days, a queue quickly forms at the ice cream counter. Paying has to take seconds – card payments included – so the next guest can be served.
The solution
Kassenprofis equipped Schlotzeria with a POS system, and card payments run through Sparkasse. A regional partnership: POS and card payments come from partners right here in the region.
The result
Paying at the counter is quick, and the Wiedmer family has the same contact for both Schlotzeria and Eckert. Learn more: POS system for cafés in the Lörrach district.
IndustryBar & club
LocationBasel
Cocktails at a tap, three floors in view
In the middle of Basel's Steinenvorstadt, in the car-free pedestrian zone, lies soho: bar, restaurant and club on around 550 m² across three floors. The menu features classic cocktails, selected wines and whiskies, plus finger food and tarte flambée. At weekends soho is open until 4 am, and it can be booked exclusively for corporate events, weddings and birthdays.
The challenge
In a Bar with many cocktails and drinks, every order must be in the POS within seconds – especially when the bar gets busy. On top of that, soho is completely cashless; payment is by card only. The POS and card payment must therefore work together reliably at all times.
The solution
Kassenprofis equipped soho with Lightspeed . Cocktails and drinks are set up so that the team can enter them quickly and easily – at the till at the bar or on mobile devices directly at the table. Payment is exclusively by Card via the card terminal.
The result
Orders are entered quickly, the team keeps track across all three floors even when the house is full, and without cash there's no change and no counting the till at the end of the night. More on this: POS systems for Basel & Nordwestschweiz.
Italianità behind old stone walls – and the bill comes to the table
On Binningerstrasse in Basel, in the Nachtigallenwäldeli between Heuwaage and the zoo, you will find Acqua – osteria, bar, lounge and caffè within the walls of the former waterworks. Since 2005 it has combined Italian cuisine with an urban lifestyle: thick stone walls, chandeliers, a long bar and an open kitchen, and in the middle of the osteria the water that gives it its name quietly bubbles. There is a set menu at lunchtime, the à la carte menu in the evening, drinks in the lounge and the garden in summer.
The challenge
Kassenprofis has been looking after Acqua for a long time. Over the years, the requirements grew: between the osteria, bar, lounge and garden, distances are long, and at the end of an evening many tables want to pay at the same time. On top of that, management was to become clearer – with multi-location management that shows all the figures at a glance.
The solution
Together we switched Acqua to the Lightspeed K-Series. Multi-location management brings items, prices and reports together in one place, and with Tap2Pay the service team takes payment right at the table – the card is simply held against the smartphone, no separate card terminal needed.
The result
Guests pay where they sit, tables are free again sooner, and Acqua always has its figures in view. Learn more: POS system for restaurants in Basel.
Before the first tee, after the final putt – and payment at the table
In the clubhouse of Golfclub Lenzerheide in Graubünden you will find the bucca fina restaurant. The golf club was founded in 1951, and its 18-hole course lies right in the mountains. Host Jürgen Törkott welcomes members, golfers and day visitors, while chef de cuisine Lucjan Roko from Savona cooks alpine cuisine with Italian roots. In summer and winter alike, the kitchen is open all day.
The challenge
Many of bucca fina’s guests are members and golfers who come regularly. Instead of settling up separately on every visit, they should be able to pay from a credit balance – their deposit. That requires a POS system that knows every golfer and keeps the deposit accurately. And anyone stopping by after their round wants to pay quickly without waiting for the card terminal.
The solution
Kassenprofis equipped bucca fina with Lightspeed . In the customer database golfers are stored with their deposit, and orders are charged directly to it. All other guests pay with Lightspeed Payments via Tap2Pay: the card is simply held against the smartphone, right at the table.
The result
Members and golfers pay conveniently from their deposit, and the balance can be checked at any time. All other guests pay where they sit – on the terrace or in the clubhouse. POS, customer database and card payment run in one system. Learn more: POS systems for restaurants.
At lunchtime all the skiers arrive at once – they pay at the terminal, with no queue at the till
At 2,050 metres, in the heart of the Valais mountains, you will find Chalet Sepp on the Belalp – a house of genuine hospitality since 1969. In winter it is a ski-in, ski-out hotel with a mountain restaurant, in summer a cosy bed & breakfast. Since 2021, Gerold and Sévérine Berchtold have run the chalet, keeping it in local hands. It includes a restaurant and pizzeria as well as a café bar with bistro: 60 seats, panoramic windows with mountain views, right next to the Belalp Hexenland children’s ski area.
The challenge
In the morning the bistro serves coffee before the first run, and after a day on the slopes people meet at the bar. At lunchtime, though, many skiers arrive at once: they help themselves at the self-service counter – and don’t want to queue at the till, but get back on the slopes quickly. At the same time, the kitchen needs to see every hot order immediately.
The solution
Kassenprofis equipped the bistro with a leafsystems-based POS system, a kitchen display and a self-checkout solution. Guests pick up their products, go to the checkout terminal, scan them themselves and pay right there. Orders for the kitchen go straight to the Kitchen display. On top of that come Online vouchers, which guests can buy and give as gifts at any time.
The result
Even at the lunchtime peak there is no long queue at the till: guests pay themselves and are quickly back on the slopes, while the team can focus on the kitchen and the bar. Vouchers sell online, even when the restaurant is closed in summer. Learn more: POS systems for hotels.
IndustryCafé with lake terrace
LocationTitisee-Neustadt (Hochschwarzwald)
Black Forest gateau with a lake view – and no waiting for the bill
In the middle of Titisee, right on the lakeshore, lies Café am See. From the large terrace the view stretches across the lake and the forests of the Hochschwarzwald. The menu features coffee and tea specialities, lemonades, regional tarte flambée, ice cream sundaes and cakes – above all the Black Forest gateau from a baker in the region.
The challenge
In summer the lake terrace is particularly popular – and then every minute counts. That's why one thing mattered above all to Café am See: fast checkout. If the service team has to walk to the till for every bill, guests wait and the table becomes free later.
The solution
Kassenprofis equipped the café with leafsystems and Tap2Pay . The service team takes the order with a smartphone directly at the table and takes payment right there: the guest simply holds their card or phone to the server's smartphone.
The result
Ordering and payment happen at the table, and the trips to the till are eliminated. Guests don't have to wait for the bill, and even on busy summer days the service team stays with the guests on the terrace. More about POS systems for cafés in the Schwarzwald: POS system for cafés & bakeries in the Schwarzwald.
IndustryBrasserie & restaurant
LocationKonstanz (Bodensee)
From breakfast to dinner – orders directly at the table
On Zollernstraße in Konstanz lies the Brasserie Chez Léon – bright, friendly and with great emphasis on attentive service. It's open daily from 9 am, the hot kitchen runs continuously from 11:30 am, and on weekdays there's a lunch menu.
The challenge
If you're open from morning to evening and serve many guests in a short time at lunchtime, you need a service team that doesn't have to walk to the till for every order. Orders should go from the table to the kitchen and bar quickly and without errors.
The solution
Kassenprofis equipped Chez Léon with Lightspeed . The service team takes orders on mobile devices directly at the table, and they go immediately to the kitchen and bar.
The result
The trips to the till are eliminated, the service team stays with the guest, and especially at lunchtime orders go straight to where they're prepared. More on this: POS system for restaurants at the Bodensee.
IndustrySnack bar / taqueria
LocationFreiburg im Breisgau
Tacos without the queue
Since 2015, Robin and Silvia Pfefferle have been bringing a piece of Mexico to Freiburg with Yepa Yepa – five minutes from the Siegesdenkmal. The taqueria focuses on authenticity: selected products come directly from Mexico, the tortillas are handmade from regional corn and are gluten-free, and the birria beef cooks for up to twelve hours. Plus catering for 50 to 500 guests and a second location in southern Germany.
The challenge
What makes Yepa Yepa special is also its biggest challenge: every taco is put together individually – al pastor or pollo ranchero, with coriander, without onion, vegan. That's why every order involved a sales conversation of two to three minutes at the counter. At peak times this led to waiting times and long queues.
The solution
Together with Kassenprofis, Robin introduced a self-order terminal that takes over exactly this conversation: it guides the guest step by step through filling, toppings and extras, asks for the pager number and sends the order, broken down, to three Kitchen displays. If they prefer, guests can order via QR code instead. Freiburg's packaging tax on disposable take-away packaging is also settled directly via the POS.
The result
The team at the counter has their hands free for what Yepa Yepa is all about: fresh tacos. The kitchen sees every order neatly structured, the queue is shorter, and at the terminal guests notice drinks and extras along the way – cross-selling that can increase sales.
“Hi, I'm Robin from Yepa Yepa in Freiburg. My wife Silvia and I have been running the taqueria since 2015 – unique in Südbaden. For our particular workflow we needed a POS system with a digital ordering process. With the self-order kiosks and QR code ordering from Kassenprofis, we were able to avoid waiting times and long queues. All orders conveniently run via the kitchen display. We particularly value the fast, personal support from Kassenprofis – by email, phone or WhatsApp, immediate and uncomplicated. That's why we can only recommend them.”
IndustrySnack bar / street food
LocationFreiburg im Breisgau, two locations
From Münstermarkt classic to digital snack bar
The “Lange Rote” sausage is a piece of Freiburg: the family's grandfather invented it, and it's known far beyond the city limits – a hand-crafted flagship of the Münstermarkt. Curry & Fritz continues this tradition at two locations in Freiburg – a classic case for a snack bar POS system. The sausages come from a small family business from the Freiburg area, the rolls fresh every day from a master bakery in Herdern.
The challenge
For a long time a simple POS system was enough. Then loaded fries were added to the range – with many variants, sauces and add-ons. So that guests can put together their fries at their leisure without everything backing up at the counter, the whole ordering process was to go digital.
The solution
Curry & Fritz was fully digitalised: guests order at self-order terminals, via QR code or online in advance for pick-up. Pick-up displays show when an order is ready, and digital signage screens present the latest variations and offers.
The result
Guests choose their add-ons themselves instead of asking at the counter – and discover new creations on the screens along the way. Ordering, preparation and pick-up mesh neatly, and new offers are immediately visible everywhere.
IndustryRestobar & delicatessen
LocationFreiburg im Breisgau
Delicatessen, restobar and an outdoor area without dead spots
DEGUSTO on Freiburg's Kaiser-Joseph-Straße is more than a restaurant: it's a space for experiencing Mediterranean food. In the morning there's coffee and cornetto, during the day pasta, focaccia and tagliata, and in the evening wines and cocktails at the Bar. At its heart is the delicatessen counter with delicacies from southern Europe – to take away, as a gift box or on the spot.
The challenge
So many areas under one roof need a comprehensive POS system – and DEGUSTO had one. However, the existing solution was very complex, and when help was needed, support was not always available or there were long waits. In addition, mobile reception in parts of the outdoor area was so weak that the devices froze. In the delicatessen section there were also frequent discrepancies in connection with the scales.
The solution
Kassenprofis first created the foundation: the Wi-Fi was expanded and optimised so that the devices are reliably connected everywhere. Ordering and payment now take place on mobile devices via smartphone with Tap2Pay – directly at the table, indoors and outdoors. A very good solution was also found together for the scale, and Freiburg's packaging tax on take-away food is also handled via the POS.
The result
The devices run reliably, even outdoors, and the service team can work without interruption from breakfast to cocktails. With Kassenprofis, DEGUSTO also has a contact in the region who is quick to reach.
Organic, regional, seasonal – and at the till every gram counts
On Adelhauser Klosterplatz in Freiburg’s old town you will find Adelhaus – an organic restaurant and café with a vegetarian buffet, many of its dishes vegan. The cooking is organic, regional and seasonal: partner farms from the region deliver straight to the kitchen, and all fruit and vegetables come from certified organic farming. Adelhaus is recognised as an organic restaurant by the Kontrollverein ökologischer Landbau. At the buffet, guests put together their own plate and pay by weight.
The challenge
With its previous system, Adelhaus paid a lot for maintenance and service – and still had no contact person when an everyday question came up. At the same time, the POS at the buffet has to be fast and accurate: every plate is weighed, and the price has to be right immediately and easy for the guest to follow.
The solution
With Kassenprofis, Adelhaus switched to leafsystems . The weight of the plate is entered at the till, and the POS calculates the price from that weight entry – no scale integration needed. On the customer display, guests see straight away what they are paying. The service team takes drinks and orders at the table with mobile devices. On top of that come Online vouchers, which guests can buy and give as gifts at any time.
The result
Checkout at the buffet is fast, and every guest can follow the price. Instead of expensive maintenance contracts without a contact person, Adelhaus now has a direct local contact who also helps with everyday questions. Learn more: POS system for restaurants in Freiburg.
IndustryTrattoria & pastaria
LocationStaufen im Breisgau
After two false starts, finally the right POS
In Staufen, Silke Raia has been running a small trattoria with a great passion for Italian cuisine. The focus is on pinsa – including a gluten-free version – something you won’t find everywhere. On top of that comes the Mediterrane Leidenschaft pastaria, also in Staufen: here everything revolves around Italian pasta dishes, served in the lovingly furnished restaurant and on the small forecourt. Since May 2026 we have been looking after the pastaria as well.
The challenge
Before the trattoria came to Kassenprofis, it had already switched POS systems twice. With the last system, contacts kept changing, there was hardly any support and no further development. Help with errors only came after many emails and calls. Because the POS system didn’t run smoothly, the business could at times only operate to a limited extent – a real burden for a small team in the middle of service.
The solution
Today Mediterrane Leidenschaft manages entirely without a stationary till. Two Orderman handhelds do everything: the order is taken directly at the table, and payment is also made at the table by Tap2Pay. Because ordering and payment are in one hand, coordination within the team works better too.
In both businesses, trattoria and pastaria, Ordio also runs Ordio for time tracking and staff scheduling. That way working hours and rotas for the whole team are organised in one place.
The result
No more trips to the till, no waiting for support: the new system saves time in service and runs reliably. And if a question does come up, personal support from the region helps – quickly and without long distances.
“Hello, I'm Silke from Mediterrane Leidenschaft in Staufen. Since 2020 we have been running a small trattoria specialising in pinsa and gluten-free pinsa. After two POS solutions that didn't really fit, we switched to Kassenprofis – and are extremely happy! The fast, personal support and the regional proximity are particularly convincing. Our new system with handhelds saves time and works perfectly. Kassenprofis was the best decision – we can only recommend them!”
Tell us where things aren't working for you – in a free consultation we'll show you which solution suits your workflow. On site in Südbaden or online.